Creating Service Excellence

13Apr09

Excellent Service is not about being 1000% better at one thing, but 1% better at 1000 things

Serv ice Gap

Gap 1 : Knowledge Gap

Gap 2 : Standard Gap

Gap 3 : Delivery Gap

Gap 4 : Communication Gap

Gap 5 : Service Gap

service-gap1

Be the first to like this post.

Filed under: Marketing, Selling | Leave a Comment

Enter your comment here...

Fill in your details below or click an icon to log in:

Email (required) (Address never made public)

Name (required)

Website

You are commenting using your WordPress.com account. ( Log Out / Change )

You are commenting using your Twitter account. ( Log Out / Change )

You are commenting using your Facebook account. ( Log Out / Change )

Connecting to %s

Blogroll